frequently asked questions
From the high-quality materials we use to the state-of-the-art manufacturing practices we employ, torque is committed to changing how you enjoy your music. As we grow, we also want to exceed your expectations in customer service. Help us improve and send us your comments.
We’re here to help! If you don’t see any questions pertaining to your issue, send us an email: support(at)torque.audio or through our contact form HERE
Be sure to have the below information ready:
Model and serial number of the headphone
Date of receipt and retailer name
Detailed question or issue found with your headphone
If a replacement is needed, our customer service team will give you detailed direction on how to proceed. A copy of your original receipt may be requested to confirm the sale from an authorized dealer prior to the Return Authorization process. Already placed a claim? Please allow 4-6 weeks for warranty to be processed. We’ll send you an email notification.