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frequently asked questions

From the high-quality materials we use to the state-of-the-art manufacturing practices we employ, torque is committed to changing how you enjoy your music. As we grow, we also want to exceed your expectations in customer service. Help us improve and send us your comments.

We’re here to help! If you don’t see any questions pertaining to your issue, send us an email: support(at) or through our contact form HERE


Be sure to have the below information ready:

  • Contact name

  • Email address

  • Model and serial number of the headphone

  • Date of receipt and retailer name

  • Detailed question or issue found with your headphone

If a replacement is needed, our customer service team will give you detailed direction on how to proceed. A copy of your original receipt may be requested to confirm the sale from an authorized dealer prior to the Return Authorization process. Already placed a claim? Please allow 4-6 weeks for warranty to be processed. We’ll send you an email notification.

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